Shipping And Delivery
United States Shipping
Nearly all U.S. orders are fulfilled through Amazon Multi-Channel Fulfillment (MCF) and delivered by Amazon Logistics or its partner carriers. Estimated delivery is 4–8 business days after shipment.
Delivery times may vary due to your location, carrier operations, holidays, or unforeseen circumstances.
International Shipping
For orders outside the United States, we ship from either local fulfillment warehouses or warehouses in China, depending on product availability and destination.
- Local fulfillment warehouse: Estimated delivery in 4–8 business days after shipment.
- China warehouse: Estimated delivery in 10–20 business days after shipment.
International delivery times may vary by destination, shipping method, customs clearance, and local carrier operations.
Order Processing
Orders require processing before shipment. All estimated delivery times above are calculated from the shipment date, not the order date.
Shipping Costs:
These are calculated based on the weight of the order and the chosen delivery method. You can determine shipping charges during the checkout process.
Countries Shipped to:
TOMLOV ships to the US, Canada, UK, EU, and Australia. However, there are specific areas within these regions where delivery isn't available (as listed in the information you provided).
We cannot deliver to the following areas:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
Shipping Carriers:
Most U.S. orders are delivered by Amazon Logistics or its partner carriers. For other destinations, we select suitable carriers based on the shipping origin and delivery address.
Order Tracking:
Once an order is shipped, customers receive a notification email containing a tracking link to monitor shipment status via the carrier's website.
Multiple Item Orders:
Although TOMLOV aims to deliver all items together, there might be instances where products are shipped separately due to different shipping options. Each shipment triggers a notification email.
Changing Delivery Address:
Unfortunately, once a product is en route, they are unable to modify the delivery address.
Receiving Incorrect Products:
If you receive a product different from what was ordered, please contact TOMLOV's customer support at support@tomlov.com
Remember, reviewing and confirming your order details before completing the purchase is crucial to avoid potential issues. If you've already made a purchase, using the provided tracking link to monitor your shipment's status can keep you updated on its progress.