Warranty & Refund Policy

At TOMLOV, we want you to shop with confidence. This policy explains returns, exchanges, refunds, order cancellations, and warranty support for purchases made on tomlov.com.

30-Day Returns

You may request a return within 30 days after delivery. Returns are available for defective or incorrect items, as well as eligible non-defective items that do not meet your needs. Please contact support@tomlov.com with your order number before returning anything so we can provide instructions and the appropriate return address. Do not send items back without contacting us first.

Defective, Damaged, or Incorrect Items

If your item arrives damaged, has a confirmed quality issue, or is different from what you ordered, please contact us within 30 days after delivery. Include your order number, a description of the issue, and relevant photos or videos if available. We may request additional information to help diagnose the problem. Following verification, we will arrange a replacement or return at no additional return-shipping cost to you, as appropriate. Reasonable testing of a product does not by itself disqualify a quality-related claim.

Non-Defective Returns

If you change your mind or the product does not suit your needs, you may request a return within 30 days after delivery. The item should be in good condition, free from damage caused by misuse, and returned with its original accessories and packaging where reasonably possible. We may inspect returned items to confirm eligibility. Customers are responsible for return shipping costs for non-defective returns. Any original shipping charges that are non-refundable will be disclosed when your return is arranged, subject to applicable law.

Exchanges

For a verified defect or incorrect item, we can help arrange an appropriate replacement at no additional return-shipping cost. For a preference-based exchange, please contact our support team to confirm availability, return eligibility, and any applicable shipping or price differences.

Refunds

After we receive and inspect your return, we will notify you of the outcome. Approved refunds will be issued to the original payment method. The time it takes for the refund to appear depends on your payment provider or bank. If a package is lost or significantly delayed, please contact us so we can investigate and determine an appropriate resolution.

Order Cancellation and Address Changes

To request a cancellation or delivery address change, contact support@tomlov.com as soon as possible. We will do our best to accommodate requests before an order enters fulfillment or ships, but changes cannot be guaranteed once fulfillment is underway. Once shipped, an order generally cannot be canceled or redirected; you may contact us to discuss return options after delivery.

One-Year Limited Warranty

TOMLOV provides a one-year limited warranty for new products purchased through authorized channels, including the TOMLOV website, Amazon, eBay, and AliExpress. Warranty support is available worldwide for eligible quality-related issues. Damage caused by misuse, accidents, or other external causes is not covered by this limited warranty. To request warranty support, email your order details and a description of the issue to support@tomlov.com.

Your Consumer Rights

This policy does not limit any mandatory rights or remedies you may have under applicable consumer protection laws. Where local law provides additional rights, those rights apply.

Need Help?

Contact support@tomlov.com for assistance with returns, exchanges, refunds, or warranty claims.