Shipping And Delivery

Shipping Timeframe: Typically, TOMLOV ships orders from China within 2 business days. Delivery times vary, usually spanning 10 to 20 business days depending on the location.

Shipping Costs: These are calculated based on the weight of the order and the chosen delivery method. You can determine shipping charges during the checkout process.

Countries Shipped to: TOMLOV ships to the US, Canada, UK, EU, and Australia. However, there are specific areas within these regions where delivery isn't available (as listed in the information you provided).

We cannot deliver to the following areas:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific

Shipping Carriers: They partner with major freight forwarders and select the carrier that best suits the shipping address.

Order Tracking: Once an order is shipped, customers receive a notification email containing a tracking link to monitor shipment status via the carrier's website.

Multiple Item Orders: Although TOMLOV aims to deliver all items together, there might be instances where products are shipped separately due to different shipping options. Each shipment triggers a notification email.

Changing Delivery Address: Unfortunately, once a product is en route, they are unable to modify the delivery address.

Receiving Incorrect Products: If you receive a product different from what was ordered, please contact TOMLOV's customer support at support@tomlov.com

Remember, reviewing and confirming your order details before completing the purchase is crucial to avoid potential issues. If you've already made a purchase, using the provided tracking link to monitor your shipment's status can keep you updated on its progress.